• 9241741594
  • sales@dharaminfotech.com

Refund Policy

At Dharma Infotech, we strive to offer the best software products to meet your needs. However, we understand that sometimes a product may not be the right fit. This Refund Policy outlines the conditions under which refunds may be issued for purchases made on our website.

  • 1. Eligibility for Refunds
    • Software Purchases: Due to the nature of digital products, we offer refunds only in specific circumstances:
      • Technical Issues: If you experience a technical problem that cannot be resolved by our support team, you may be eligible for a refund.
      • Product Mismatch: if the software you purchased does not match the description provided on our website or fails to perform as advertised, you may request a refund.
      • Non-Refundable Items:
        • Products that have been used or activated.
        • Products purchased as part of a special promotion or discount, unless otherwise specified.
  • 2. Time Frame for Refund Requests
    • Refund requests must be submitted within 7 days of the purchase date. Refund requests made after this period will not be considered.

  • 3. How to Request a Refund
    • To request a refund, please follow these steps:

      • Contact Us: Email our customer support team at dharaminfotech69@gmail.com with your order number, a brief explanation of the issue, and any relevant documentation or screenshots.
      • Review Process:Our team will review your request and may contact you for additional information or troubleshooting steps.
      • Approval:If your refund request is approved, we will process the refund to the original payment method used at the time of purchase.
  • 4. Processing Time
    • Approved refunds will be processed within 7 business days. Depending on your payment method, it may take additional time for the refund to appear in your account.

  • 5. Exchange Policy
    • In some cases, instead of a refund, we may offer an exchange for another product of equal or lesser value. Please contact our support team to explore this option.

  • 6. Changes to This Refund Policy
    • We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

  • 7. Contact Us
    • If you have any questions about our Refund Policy or need assistance with a refund, please reach out to us at:

      • Email: dharaminfotech69@gmail.com
      • Phone: 9241741594
      • Address: Road No 13, Third Floor, Building.13/1, Main Ashok Nagar Rd, Near Shivaji park, Kankarbagh, Patna, Bihar - 800020

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